Privacy Policy

Privacy Policy
Terms of use
Warranty

Effective: December 15th 2025

  • Scope of this Policy
  • Agreement to Terms
  • The Personal Information We Collect
  • Cookies
  • Children’s Privacy
  • How We Use Your Personal Information
  • How We Disclose Your Personal Information
  • Your Privacy Choices
  • Data Security
  • Data Retention
  • Additional Disclosures for California Residents
  • Additional Disclosures for Residents of the European Union and United Kingdom
  • Additional Disclosures for Canadian Residents
  • Links to Other Websites
  • Effective Date and Changes to this Policy
  • Contact Information

1. Scope of this Policy

Thank you for visiting Lozza (“Lozza,” “we,” “us,” “our”). Lozza respects your privacy and values your trust. We are committed to ensuring that the personal information stored by our systems is suitably protected and used appropriately. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from visiting Lozza’s website at lozzaeyewear.com (the “Sites”), your engagement with our content, and/or by using or accessing any of our services, whether online or offline (collectively, the “Service”). For more information about us, please see the section “Who We Are.” This Privacy Policy does not cover the practices of companies that we do not own or control or people that we do not manage. If you have questions regarding this information or our privacy practices, please see the section entitled Contact Information at the end of this Privacy Policy.

2. Agreement to Terms

By using or accessing our Sites or Service in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and disclose your personal information as described in this Privacy Policy. Please remember that your use of Lozza’s Sites and Service are at all times subject to our Terms of Use, which incorporates this Privacy Policy. If you do not agree with the terms of this Privacy Policy or our Terms of Use, then you should immediately discontinue use of the Sites or Service without Providing us with any personal information.

3. The Personal Information We Collect

The personal information we may collect from you depends on how you interact with us as detailed below. We may collect personal information (a) directly from you (such as when you create an account, submit an order, or send communications to us), (b) from the device and browser that you use to access the Sites or Service, or (c) from cookies and similar technologies.
Visitors to our Sites.
For visitors to our Sites, we may collect the following categories of personal information:

  • Identifiers. We provide functionality to message us through the Site. If you message us through the Site, we may collect your name, email address, and the content of the message you send to us.

  • Device Information. This information may include your computer and mobile device type and browser type.

  • Internet Activity Information. This information concerns your interaction with our Sites, including geolocation information based on your IP address, how you interact with our Sites, including when you access the Sites, and browsing activity on the Sites. This may include “traffic data” or tracking information provided by the Site’s host or similar provider of such information (e.g., Google Analytics) that may be helpful for improving the Service. For more information, please see the section entitled Cookies, below.

Our Customers’ Owners, Officers, and Employees.
Our customers are primarily business entities, and as such, the personal information we collect is limited and primarily relates to the business contact information for our customers’ owners, officers and/or employees. In particular, this information may include:

Identifiers. We may collect the name and signature of our customer’s official representative (e.g., owner, director, officer, partner, or shareholder). If the business is a sole proprietorship and does not have a federal employer ID number, we may collect the sole proprietor’s social security number. In addition, if a customer’s owner, officer, or employee applies for an account or contacts us in connection with a customer service call or payment collection, we may collect that individual’s name, business address, business email address, and account password.

  • Business Information. We may also collect business contact details for our customers’ official representatives and/or employees. This includes the business name, business address, business email address, business phone number, and business fax number.

  • Payment Information. In the event our customers make payment using a corporate credit card issued in the name of one of our customer’s owners, officers, and/or employees, we collect the name of the cardholder as well as the credit card number, expiration date, and CVV code.

  • Sensitive Personal Information. Under California law, certain types of personal information are considered “sensitive personal information” and are subject to certain additional protections. As noted above, we may, in certain situations collect your social security number and credit card information.

You are not required to provide all personal information identified in this Privacy Policy to use our Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide your contact details, we may not be able to respond to your requests.

4. Cookies

A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience.
We use the following types of Cookies:

  • Strictly Necessary Cookies. These are required for the operation of our some of our Sites. They include, for example, cookies that enable you to log into password-protected portions of our Sites or our application. These cookies are session cookies that are erased when you close your browser.
    Analytical/Performance Cookies. These allow us to recognize and count the number of users on our Sites and understand how such users navigate through the Sites (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located). This helps improve how the Sites work, for example, by ensuring that users can find what they are looking for easily. We use Google Analytics for part of this process. For more information about Google Analytics, please visithttp://www.google.com/policies/privacy/partners/ and http://www.google.com/analytics/learn/privacy.html. You can opt-out of Google Analytics’ collection and use of data generated by your use of the Site by going to https://tools.google.com/dlpage/gaoptout.

  • Functional Cookies. These improve the functional performance of the Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it (e.g., this saves your username). These cookies qualify as persistent cookies because they remain on your device for use during your next visit to the Site. You can delete these cookies as detailed below.

  • Targeting Cookies. These record your visit to the Site and the pages you have visited and the links you have followed, to recognize you as a previous visitor, and to track your activity on the Site and other websites you visit. These cookies are used to display ads on other websites based on your visits to our Site and other online activity. These cookies qualify as persistent cookies because they remain on your device.

Third-Party Cookies
We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own cookies on your browser or device. These third-party cookies include:

Facebook. Facebook sets cookies to store and track interactions across websites. For more information, please see https://www.facebook.com/privacy/policy/.
You can prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our Sites, however, you might not be able to access or use important functions or features of our Sites, and you may, for example, be required to re-enter your login details.

Do-Not-Track Signals
At this time, Lozza does not recognize the “Do Not Track” browser-based standard signal.

5. Children’s Privacy

The Service is not intended for use by people under 16 years of age. We do not knowingly or intentionally gather personal information about visitors who are under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed in the Contact Information section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

6.How We Use Your Personal Information

We collect and use your personal information for the following purposes:

  • Providing the Service to you and providing products or services requested by, or reasonably anticipated within the context of our relationship with, you;
  • Managing our relationship with you and responding to your inquiries or requests;
  • Providing you with relevant promotional materials or information about the company and its products;
  • Personalizing our Sites to your preferences;
  • Analyzing use of our Sites;
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity or prosecuting those responsible; and
  • Complying with legal and regulatory obligations.

7. How We Disclose Your Personal Information

Lozza may disclose your personal information to the following categories of third parties:

Service providers. These are businesses that perform services on our behalf, such as companies that host our Sites, IT outsourcing, IT security providers. In some instances, service providers may be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that personal information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites;

Analytics providers. These are businesses that provide analytics on web traffic or usage of the Service;

Advertising partners. These are businesses that help us market our services and provide you with other offers that may be of interest to you;

Advisers and financial institutions, including auditors, notaries, business continuity support service providers, and legal, tax and risk and compliance advisors;

With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets or business merger, divestiture, or other changes to the company’s control or financial status. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction;

Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information that we collect, receive, or otherwise possess (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.

8. Your Privacy Choices

If you no longer wish to receive email marketing communications, you may unsubscribe by clicking the “unsubscribe” link at the bottom of each marketing email or by contacting us at the information in the Contact Information section below. Please note that you may not be able to unsubscribe from certain correspondence from us, including messages relating directly to order processing.

9. Data Security

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and general information that we receive from you through the Service.
Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.
You play an important role in keeping your personal information secure. You should not share your username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at the contact information in the How to Contact Us section below.

10. Data Retention

We retain personal information about you for as long as necessary to provide you with our Service or to perform our business or commercial purposes for collecting your personal information. When establishing a retention period for specific categories of information, we consider who we collected the information from, our need for the personal information, why we collected the personal information, and the sensitivity of the personal information. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

11. Links to Other Websites

For your convenience, we may link to third-party sites and services, or otherwise display third-party content through the Site or Service to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.

12. Effective Date and Changes to this Policy

This Privacy Policy is effective as of the date at the top of this Policy. Lozza has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service.
In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.

13. International Personal Information Transfers

We are located in the United States, and the personal information that we collect is stored on servers located in the United States. As a result, your personal information will be collected, processed, and stored in the United States, which may have data protection laws that are different from (and sometimes less protective than) the laws of your country or region, such as the General Data Protection Regulation 2016/679 (“GDPR”) in the European Union.
By providing us with your personal information, you acknowledge and consent to the processing of your personal information in the United States, which may not offer an equivalent level of protection to that required in other countries (particularly the European Economic Area).
We have implemented safeguards designed to ensure that the personal information we process remains protected in accordance with this Privacy Policy, including when processed internationally or by our third-party service providers and partners. The safeguards we may implement include, for example, entering into specific agreements in connection with any onward transfers of personal information. We may implement other mechanisms and adopt similar appropriate safeguards with our third-party service providers and partners. Further details can be provided upon request.

14. Users in Other Jurisdictions

Lozza operates its Services globally. Users from various countries may access our Services. This Privacy Policy addresses our primary privacy commitments where we have a significant user base or where local laws require specific disclosures. If you are a resident of a country, region, or other jurisdiction not specifically covered by this Privacy Policy and you believe you have specific rights under your local data protection laws that are not addressed, please reach out to us at infousa@lozzaeyewear.com with the subject line “International Privacy Inquiry” and specify your country of residence and the nature of your inquiry.

15. Additional Disclosures for California Residents

For residents of California, this section describes how we collect, use, disclose and/or “sell” (as defined under California law) the personal information of California residents, and the rights you may have under California law. These disclosures are intended to supplement this Privacy Policy with information required by California law.
To understand what personal information we may have collected about you in the past 12 months, and from where we collected it, please see the section The Information We Collect above.
We collect this personal information, as further described in the How We Use Your Personal Information section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives.
We may disclose personal information to the third parties listed above in the section How We Disclose Your Personal Information. Below, we have provided more detail regarding the two ways we disclose your personal information: (a) “sales” and/or “sharing” of personal information and (b) general disclosures of personal information for a business purpose.

“Sales” and “Sharing” of Personal Information
We have marked “sales” in quotation marks because a “sale” under California law broadly includes any disclosure of personal information in return for any value. This value does not need to be monetary, like in a traditional sale. For example, a “sale” can be when a business provides personal information collected through cookies to an advertising network that it has hired to promote its own ads—but then the advertising network is able to use the cookie data provided for its own purposes, outside of this particular business relationship. “Sharing” is the

In the past 12 months, we may have “sold” and/or “shared” the following categories of personal information to the following third parties:

Personal Information Category
Third-party
Device Information
Analytics Providers
Advertising Providers
Internet Activity
Analytics Providers
Advertising Providers

We do not sell, or have actual knowledge of any sale of, the personal information of minors under 16 years of age.

Disclosures of Personal Information for a Business Purpose
To manage our business and provide services to you, we sometimes disclose personal information to third parties. These third parties cannot further collect, sell, or use the personal information we disclose to them except as necessary to perform our purposes, as instructed by us.
In the past 12 months, we may have disclosed the following categories of personal information about Visitors to our Sites and Our Customers’ Owners, Officers, and Employees to the following third parties for our operational business purposes:
Identifiers
Service providers
Business Information
Service providers
Payment Information
Service providers
Device Information
Service providers
Analytics providers
Internet Activity Information
Service providers
Analytics providers
Sensitive Personal Information
Service Providers

Your Rights
Under California law, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. We provide this notice through this Privacy Policy.

If you are a California resident, you also have the following rights with respect to your personal information:

  • Right to Access/Right to Know: You have the right to know what personal information we collect about you and to access a copy of the categories and specific pieces of personal information about you that we collect, use, and/or disclose.

  • Right to Deletion: You have the right to ask us to delete personal information, subject to certain exceptions.

  • Right to Correction: You have the right to request that we correct any inaccurate personal information we have collected about you, subject to certain exceptions.

  • Right To Opt-Out Of The Selling And Sharing Your Personal Information: you have the right to opt-out of the “selling” and “sharing” of your personal information.

  • Right to be free from discrimination for exercising your rights: We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods or services if you exercise your rights under the CCPA. However, we may offer different tiers of our Service as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of personal information that we receive from you.

You may exercise your right to opt-out of “sales” and “sharing” by clicking this link. We also recognize the Global Privacy Control (“GPC”) as a valid consumer request to opt out of marketing cookies for the browser that you use to access the Site.
Profiling for Legally Significant Effects
Lozza does not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under Applicable State Laws.
Exercising Your Rights
California residents can exercise their rights to access, correction, or deletion, as discussed above, by submitting a verifiable consumer request to us:
Through this web form
By email at infousa@lozzaeyewear.com with the subject line “California Privacy”
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access twice within a 12-month period. The request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Responding to Your Verifiable Consumer Requests
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We typically respond to a verifiable consumer request within 45 days. If we require more time, we will inform you of the reason and extension period in writing. Unless otherwise requested, any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. Under the CCPA, you may request that we disclose certain information to you about our collection and use of your personal information beyond the past 12 months. However, we may decline to provide you that information if doing so would require a disproportionate effort on our part. The response we provide will also explain the reasons we cannot comply with a request, if applicable. As necessary, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Please note, however, before we are able to process your request for access or deletion of personal information, we will need to properly verify your identity for security purposes. If we possess appropriate personal information about you (e.g., name, email address), we will attempt to verify your identity using that information. If it is not reasonably possible to identify you, we may not be able to respond to your request. To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request on your behalf. We may also require you to verify your identity directly with us.
Retention
Lozza determines the retention period(s) for the categories of information containing personal information through analysis including requirements under applicable law and legal considerations, financial audit and recordkeeping needs, consumer care needs and accuracy of records.

Additional Disclosures for Residents of the European Union and United Kingdom
If you are a resident of the European Union (“EU”) or the United Kingdom (“UK”), you may have additional rights under the EU or UK General Data Protection Regulation (the “GDPR”) with respect to your personal information, as outlined below.
Data Retention
The Data Retention section above details how we determine how long to retain your personal information. For detailed information regarding our retention policy, please reach out to us at infousa@lozzaeyewear.com.

Disclosing Personal Information
Service Provider
Personal Information Category
Geographic Specificity
Adequacy Decision
Functional Description
Safeguards
Data Processing Role
Meta
Name, email, phone number, location data, online identifier, and internet activity
Ireland
Yes
Social Media Platform
Joint Controller Addendum: https://www.facebook.com/legal/controller_addendum
Joint Controller
YouTube
Name, email, location data, online identifier, and internet activity
Ireland
Yes
Social Media Platform
Joint Controller Addendum: https://business.safety.google/controllerterms/
Joint Controller
X (formerly, Twitter)
Name, email, location data, online identifier, and internet activity
Ireland
Yes
Social Media Platform
Joint Controller Addendum: https://gdpr.x.com/en/controller-to-controller-transfers.html
Joint Controller

Legal Basis for Processing Your Personal Information
Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the How We Use Your Personal Information section above, including: (i) as may be necessary to perform a contract with you; (ii) as necessary to comply with a legal obligation; (iii) consent (where you have provided consent as appropriate under applicable law); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Service).

Automated Decision-making
We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or that otherwise significantly affects you.
Your Rights
As available and except as limited under applicable law, individuals in the EU and UK have the rights described below:
Access. You have the right to request a copy of the personal information we are processing about you, which we will provide to you in electronic form.
Rectification. You have the right to request that any incomplete or inaccurate personal information that we process about you is amended.
Deletion. You have the right to request that we delete personal information that we process about you, unless, for example, we are required to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
Restriction. You have the right to request that we restrict our processing of your personal information where: (i) you believe such data to be inaccurate; (ii) our processing is unlawful; or (iii) we no longer need to process such data for a particular purpose, but we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.
Portability. You have the right to request that we transmit the personal information we hold with respect to you to another data controller.
Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your situation (e.g., direct marketing). We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your personal information on the basis of your consent before the point in time when you withdraw your consent.
Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at infousa@lozzaeyewear.com with the subject line “EU Privacy” so that we can direct your email to the right team. We will respond to your request in accordance with applicable law.
If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint with your local data protection authority.
Additional Disclosures for Canadian Residents
The Data Retention section above details how we determine how long to retain your personal information Please contact us at infousa@lozzaeyewear.com:
If you wish to access, update, and/or correct inaccuracies in your personal information or change your consent preferences (note: we may need to collect additional personal information for the purposes of verifying your identity before responding to your request);
For information about how our foreign-based service providers process your personal information; or
If you have any questions or complaints about the manner in which we treat your personal information.
Who We Are
Lozza is a proud brand of the REM Optical Company, Inc., a California corporation.
Contact Information
If you have any questions about this Privacy Policy or our Service, please contact us at infousa@lozzaeyewear.com. privacystmt@lozza.com